Terms & Conditions of Sale
Introduction
Welcome to DonutMachines.com, a website operated by STOK Engineering EOOD (“we,” “our,” “us”). These Terms and Conditions of Sale (“Terms”) govern your purchase of donut machines (“Equipment”) and any related accessories or services from us. By purchasing Equipment from us, you (“Buyer,” “you,” “your”) agree to be bound by these Terms, which constitute the entire agreement between the parties unless otherwise specified. These Terms shall be governed by and construed in accordance with the laws of Bulgaria.
Purchase and Payment
All orders are subject to acceptance by us.
Payment must be made in full at the time of purchase. We accept payment via Wire bank transfer, Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, iDEAL, Bancontact, and Przelewy24. Some payment methods may only be available to select countries of purchase.
VAT Policy
For business-to-business (B2B) sales within the EU, no VAT will be charged, provided the Buyer supplies a valid VAT identification number. Buyers are responsible for ensuring compliance with their local VAT obligations. If a valid VAT number is not provided, VAT will be charged at the applicable rate for Bulgaria. VAT tax is 20% as of 14.10.2024).
Your provided VAT number must match your billing company and can be validated via VIES (VAT Information Exchange System)
Shipping and Customs
We will ship the Equipment to the address provided by the Buyer at the specified shipping rate.
Delivery dates are estimates and are not guaranteed. We are not liable for any delays in shipment.
Worldwide orders are delivered using TNT, DHL or DPD, or other carriers. Delivery times vary.
All international deliveries do require a signature, so if you are not going to be present to sign for your goods, please indicate a person who can sign for the goods. Missed or refused deliveries may still be chargeable. We reserve the right to deduct outbound and return shipping costs, duties, and taxes from any applicable refund.
Goods Damaged in Transit – all goods must be inspected and tested upon receipt, and any discrepancies or shortages must be reported within one working day of the delivery date. Claims outside of this timeframe will not be considered. Any damages or shortages to packages must be reported immediately and signed for as damaged with the courier.
Buyers are responsible for any customs duties, import taxes, and other fees imposed by their local authorities. Failure to clear customs or refusal of delivery may result in additional charges deducted from any applicable refund.
Return Policy
All purchases of professional equipment (including, but not limited to donut machines, wine dispensers, chocolate tempering machines) will be deemed as final and are classed as business-to-business transactions, and as such will not be covered by consumer distance selling rights.
Orders for Bespoke, Custom, Customized, Special Order, or Made to Order items cannot be cancelled once they have been accepted by us. We accept orders for such items when we begin the manufacturing process.
this policy does not affect mandatory rights under EU law where applicable
Refunds
Refunds will be processed within 30 days of receipt and inspection of the returned Equipment.
Refunds will be issued to the original payment method used for the purchase, less the restocking fee and any applicable shipping charges.
Warranty
The Equipment is covered by a limited warranty for a period of 1 year from the date of purchase.
The warranty covers defects in materials and workmanship under normal use.
The warranty does not cover damage caused by misuse, abuse, accidents, modifications, or unauthorized repairs.
Replacement Products provided under the terms of this Limited Warranty are warranted for the remainder of the original warranty period applicable to the Product.
Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits or revenue, loss of use of the Equipment, or any other damages arising out of or related to the sale, use, or inability to use the Equipment.
We shall not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, pandemics, or government restrictions.
Governing Law
These Terms and any disputes arising out of or related to these Terms or the Sale of Equipment shall be governed by and construed in accordance with the laws of the Bulgaria, without regard to its conflict of law principles.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website.
Dispute Resolution
In the event of a dispute, we encourage Buyers to contact us directly to resolve any issues. For EU customers, disputes may also be submitted to the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr
Contact Information
For any questions or concerns regarding these Terms, please contact us at [email protected] or +1-929-250-8463.
By purchasing Equipment from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Sale.